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10 Keys to a Successful Management Retreat
by Ron Kaufman
Management retreats are tremendous opportunities to review,
assess, align and move forward. Get the most out of your next
retreat through effective planning and preparation.
- Select Your Site With Care:
- Your management retreat can be held on-site (at your
place of work), or off-site (at a home, hotel or conference
venue). Each has its advantages.
- On-site events keep costs low and familiar business
facilities close at hand.
- Off-site events reduce distraction and can promote a "big
picture" perspective.
- Be careful not to mismatch your event theme and
conference facility. If your theme is "nose to the
grindstone", don't hold your retreat at Disneyland. If your
theme is "stepping back to view the horizon", don't hold
your retreat in a busy downtown conference center.
- Design Your Sequence With Care:
- The timing of activities is a key to your success. Decide
up front whether you want a high-intensity working event, a
laid-back and relaxing retreat, or a balanced program
combining both worlds.
- If you intend to combine work and play, consider
carefully which should go first.
- "Work first, play later" gives participants something to
look forward to, and a reason to get through business issues
quickly.
- "Play first, work later" sets a tone of enjoyment for the
program and puts work issues closer to your return to the
office.
- "Work, Play, Work" lets you get started on business
issues, take a break, and then come back to complete your
work after gaining some recreational perspective.
- Circulate a Pre-Retreat Agenda:
- Let people know what your objectives are for the retreat.
Give them an opportunity to prepare for full and
constructive participation.
- Use Meal Breaks to Your Advantage:
- Use meal breaks to continue your program. Arrange seating
to foster appropriate communication. Turn some coffee breaks
into "working breaks" with refreshments served inside your
conference room.
- Select food carefully. Avoid fried foods and heavy
gravies - both put participants to sleep!
- Start lunches with a salad, never soup. Salad can be
served in an instant, or be ready on the table when your
participants arrive. Soup takes time to come hot from the
kitchen, and can set your entire agenda back by 10-20
minutes.
- If you plan to have drinking during dinner, let the
evening events be fun!
- Present New Perspectives:
- Create perspective not usually seen at the office. Use
examples outside your industry to highlight key points.
Engage external speakers to share cross-industry knowledge
and experience.
- Involve Customers as Your Guests:
- Bring in customers for specific portions of your retreat.
Golf games are traditional, but customer panels and
discussion groups can also bring good results.
- Involve Suppliers as Your Guests:
- Strengthening your partnership with suppliers makes good
business sense. Suppliers can bring unique value to your
management retreat through industry perspective and
competitive awareness.
- Circulate Post-Retreat Actions and Agreements:
- Put decisions and new action plans in writing. Send
copies to retreat participants with an encouraging or
congratulatory note from the top.
- Gather Inputs and Recommendations:
- After the event, gather ideas for further improvement.
Ask what participants want more of, and less of, at your
next management retreat.
- Use an Outside Process Facilitator:
- It may be useful to engage a professional facilitator to
help with your retreat. Outside talent can bring years of
experience to help design your event. A competent outsider
can also serve as the "impartial party", keeping your group
on focus and making sure that everyone speaks, and is heard.
- If you use an outside facilitator, don't let him be
caught uninformed! Provide detailed briefings about your
business and about the management personalities involved.
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