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Hear the Audio Segments!
Listen to Ron's ideas and insights from "The Best of Active Learning!"
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These audio segments are from Ron's popular monthly newsletter and are:
Welcome to you! A short introduction
This grocery store serves you right!
Federal Express is ahead of the game.
Good Job! cards bring out the smiles.
Customer loyalty...in the hospital?
Ikea keeps you smiling in the rain!
Laundry unlimited bounces back.
Peach pie with your scubadive?
"When the alarm bell rings..."
The stunning cost of recovery lost.
Personal taxi service - or is it a limousine?
Give yourself a vigorous visual audit
How to make a "wrong" customer feel "right"!
Winning the race in the pitstop!
Partnership Power at the Westin Hotel
How much service is too much service?
Building the service culture at Changi Airport
Chasing chickens in the culture at IBM
Cold Storage keeps the applies shining
Listen to 30 MORE great audio insights and ideas on "The Best of Active Learning!"
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