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The Best of
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by Ron Kaufman

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View Prior Years Newsletters
2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | 1998 | 1997

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Check the box next to the issues you wish to receive by e-mail.

  December, 1997  Click here to view this issue now.
Service Power: Give Yourself A Vigorous Visual Audit
Culture Power: In Customers We Trust

  November, 1997  Click here to view this issue now.
Service Power: "Good Job" and "Cheer Up" Cards Really Bring
Out the Smiles
Partner Power: The Other Guy Has A Better Deal!

  October, 1997  Click here to view this issue now.
Service Power: IKEA Turns Common Sense Upside Down
Service Power: Australia's "Express Lane" Approach Makes Sense

  September, 1997  Click here to view this issue now.
Service Power: How to Make A "Wrong" Customer Feel "Right"
Partner Power: Winning and Losing in the Pitstop
Culture Power: Chasing Chickens with IBM and Multipolar
Woman Power: You've Got the Advantage!

  August, 1997  Click here to view this issue now.
Culture Power: Changi Goes for "Friendliest Airport in the World"
Service Power: New Levels of Taxi Service with "Personal Limousines"

  July, 1997  Click here to view this issue now.
Service Power: 1:1 - The Next Wave In Customer Care And Service
Culture Power: Action Strategies For Using Net Technology
Soda Power: Shake It Up!

  June, 1997  Click here to view this issue now.
Culture Power: The Need for Speed
Service Power: 1800-Flowers
Service Power: Peach Pie with Your Scubadive
Partner Power: Guy Kawasaki

  May, 1997  Click here to view this issue now.
Service Power: Amazon.com
Partner Power: Westin Hotels
Culture Power: Asia Pacific Breweries

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