Free Newsletter: Customer service, team building, leadership by Ron Kaufman

Dear Ron,
I have enjoyed receiving and forwarding to co-workers your Active Learning email resources. They have helped me in leadership at my church. Thanks for providing it. I have also regularly read your "personal notes" and have enjoyed you sharing your family with us.
Mike Teston

Dear Ron,
Just wanted to tell you that your newsletter touches something in me every time I read it -- and I'm not "in business." (I do have a bright, curious and beautiful 4 yr. old grandson, so I especially enjoy hearing about Brighten.) I especially liked the "practice" and "exercise" pieces this month -- I couldn't agree with you more about the power each of us has to make a difference in the lives of people we interact with in all circumstances. Thanks
Anita Gold

Dear Mr Kaufman,
Just to express my gratitude and thanks for all the Best of Active Learnings you have sent. You have unconsciously inspired and bucked up my service towards my clients.
Annie Low

Dear Ron,
Thoroughly enjoy receiving your newsletter each month - full of good practice and interesting snippets.
Kind regards, Tim Parkman

Having received your last letter from a student of mine Daniel Chiou I would be interested in being placed on your subscriber list. As a trainer myself here in Singapore it is wonderful to hear others who are inspirational within this fun area.
Sincerely Amanda Oldridge

I have been on your e-mail list for the last three months and have been enjoying the insights and learnings you've so selflessly shared with us. Indeed, the secret of excellent service is a an honest to goodness belief in the innate goodness of man and that whatever you sow you surely will reap a thousand fold.
Joey Uybarreta

Hi Ron,
Just been added to your subscription list. Would like you to know that your perspective is quite refreshing. I am in customer service myself for the cargo division of Emirates Airlines. Keep up the good work.
Suji Ramachandran

Ron,
I just wanted to thank you for the advice in your November mailing. Too often I have left 'unsuccessful' business meetings feeling rejected when all that has happened is that the prospective business partner does not require my services. Your advice to send a 'thank you for the opportunity' note means that, not only could I receive recommendations or referrals, but that I now leave all meetings feeling that I have accomplished something - even if it is 'only' that I have left a good impression. Such a simple idea yet so powerful. Thank-you once again.
Alan Taylor

Participants have fun at a team building workshop

Free Newsletter
The Best of
Active Learning
by Ron Kaufman

Improve your service, partnership and team building skills with the ideas, stories and insights Ron sends to you each month.

View Prior Years Newsletters
2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | 1998 | 1997

December, 1998 Click here to view this issue now.: Service Power: Give Yourself an Auditory Audit; Partner Power: Four Questions to Boost Clarity and Collaboration; Culture Power: One Secret for GETTING Great Service; Book of the Month: Buckminster Fuller's CRITICAL PATH
November, 1998 Click here to view this issue now.: What Is Customer Loyalty? Is it just having happy customers?; Service Power: Working Towards "Top Box Quality" at Motorola; Partner Power: Palm Pilot Wins BIG with Positive-Word-of-Mouth; Culture Power: Eye to Eye at the "Staff Recognition Center"; Books of the Month: Increasing Customer Loyalty
October, 1998 Click here to view this issue now.: Service Power: 1500 Puzzle Pieces...Minus One!; Culture Power: Building "One Shared Voice" to the Customer; Partner Power: Pregnant Ladies and Slow Elevator Doors; Research of the Month: The Internet and You
September, 1998 Click here to view this issue now.: Culture Power: Develop a Yearning for Learning; Partnership Power: Keep Your Suppliers Eager with a 70/30 split; Quote of the Month: "We have only one wing...."; On the Personal Side: Corporate Image Management in Bali
August, 1998 Click here to view this issue now.: Service Power: What Is Ron's Web Site Really For?; Partnership Power: Guess When HP and the Post Office Teamed Up!?; Upcoming Event: Partnership Power! LIVE in Singapore -
11 November 1998; Quote of the Month: "Work is a Rubber Ball"
July, 1998 Click here to view this issue now.: Service Power: What *Is* Legendary Service?; Partnership Power: Customers Win When HP and the Post Office
Team Up; Culture Power: How Many Cities...and Taxis...Can Match *This*?; Contest: You Can Win a FREE Active Learning Video; Unsolicited Plug: Deep Tissue Bodywork
June, 1998 "Insurance Inputs: Unedited Text": How insurance companies and agents can improve service. As mentioned in the June newsletter. (Via e-mail only.)
June, 1998 Click here to view this issue now.: Service Power: How to *Lose* a Customer for Life; Culture Power: How to "Stretch the Envelope" for New Ideas; Insurance Inputs: Now Available for Your Review; Quote of the Month: Frank Lloyd Wright
May, 1998 Click here to view this issue now.: Culture Power: Keeping High Tech, High Touch; Service Power: Developing an Eye for Detail on United Airlines; Insurance Inputs: What would you like YOURS to do for YOU?; Quote of the Month: Alan Kay, Danny Kaye, Walt Disney
April, 1998 Click here to view this issue now.: Service Power: Unintentionally Interactive!; Culture Power: From Victim to Victory in Career, and in Life; Writing Power: New Thinking from Ireland; Quote of the Month: Mark Victor Hansen
March, 1998 Click here to view this issue now.: Service Power: Customer Loyalty in the Hospital?; Partner Power: Staying in Touch. It Does Make a Difference.; Culture Power: The Motivating Power of Purpose. What's Yours?; Quote of the Month: "Catch on fire..."; New Video Program: "Partnership Power!"
February, 1998 Click here to view this issue now.: Service Power: Federal Express Sets a Telephone Benchmark; Partner Power: How Much Service is *Too Much* Service?; Culture Power: Cold Storage Tries to Keep The Apples Shining; Generosity Power: Give the Gift of Giving
January, 1998 Special Comment!: Discussion about a service issue brought up in the January newsletter (Via e-mail only.)
January, 1998 Click here to view this issue now.: Service Power: Christmas is Coming, the Goose is Getting Fat; Service Power: The Stunning Cost....of Recovery Lost; Service Power: Linda at Laundry Unlimited "Bounces Back!"; Generosity Power: Give the Gift of Giving

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