Free Newsletter: Customer service, team building, leadership by Ron Kaufman

Ron,
This is the best write-up that I have read in a long time. I have always had this habit of hitting back at the person who sends me a nasty mail and I am satisfied if I am twice as nasty. You are absolutely right in the sense that this satisfaction lasts only for a few minutes after which you feel lousy and the relationship with the other person gets worse. I do hope I can practice what I read today and if I do improve, it thanks to you!!!
Cheers, Malathi Natarajan

Dear Ron,
I look forward to reading your mail every month. Sometimes when things takes a toll on you or things start going wrong, I reread some of your monthly mails to soothe some of my nerves. Thank you.
Regards. Zalianna Zaman Khan

Hey Ron,
Today I got some more value add from you. Reading your newsletter on the quick wins with "Suggestions" was refreshing, straight forward and as common sense as usual, however mentioning it and bringing it into the forefront is the key to success. Will help me with some short term projects.
Wolfram Fischer

Hi Ron,
You're doing a really great job. I really enjoyed your course and I love reading your newsletters so keep them coming!
God bless, Lim Yin-Fern

Dear Ron,
Interesting and educative indeed!!! A friend forwarded one of your monthly editions and I was taken to bits at the very practical and informative write ups.
Regards, Mukhlis Ismail

Hi Ron,
Your newsletter has once again provided some welcome ideas. Keep up the great work. Your contributions are much appreciated.
Regards, Jerry Roberts

Hey Ron,
I just wanted to drop a note to tell you how much I enjoy your newsletter, both the "business" side of it as well as the anecdotes you share about your family. I like how you handled that testy fellow, and how you replied...being the type to meet an attack head-on with a bazooka with nuclear capabilities, your response gave me pause...to think...hmmmmmm, maybe there is a better way. I guess all of us walk around in these hypersensitive skins too apt to get easily offended...that we never take the time out to think of ways to diffuse the situation.
Jennifer Jacobs

Ron,
Good Job! I enjoy reading your notes, although I often have not a current situation to apply them. This issue's note about the complaint was one I can use... to grow a relationship when teachers provide feedback that isn't as appreciative of my efforts as I'd like.
Rudy Sovinee

Participants have fun at a team building workshop

Free Newsletter
The Best of
Active Learning
by Ron Kaufman

Improve your service, partnership and team building skills with the ideas, stories and insights Ron sends to you each month.

View Prior Years Newsletters
2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | 1998 | 1997

December, 2001 Click here to view this issue now.: Service Power: Where is your weakest link?; Partner Power: "A" is for "outstanding"; Infinite Absurdity Award: Drive around again
November, 2001 Click here to view this issue now.: Culture Power: Listen to the language; Service Power: Future sales are hiding...in service; Point of View: The Strategic Coach
October, 2001 Click here to view this issue now.: Infinite Absurdity Award #1: Getting the Ding Dong at Dell; Infinite Absurdity Award #2: "But everybody knows about it."; Infinite Absurdity Award #3: Why is this information hidden?
September, 2001 Click here to view this issue now.: Service Power: Serving others? Serve yourself.; Infinite Absurdity Award: Pacific Internet Phone Cards; Culture Power: For just $.30 of salad...
July, 2001 Click here to view this issue now.: Service Power: "Make It Personal"; Quote of the Month: "Profit is the applause you receive..."; "You Get What You Deserve" Award: Customers...NO! (Profits, too!)
June, 2001 Click here to view this issue now.: Service Power: Create your own "Godiva moment"; Quote of the Month: Overheard in a five-star lobby; Service Power: Is the customer really "king"?; Parable Power: A smile is charity, too
May, 2001 Click here to view this issue now.: Service Power: Who were they designing it for!?; Partner Power: Twenty words to create a better future; Culture Power: As much as possible, forgive them.; Quote of the Month: An ancient Hindu belief
April, 2001 Click here to view this issue now.: Culture Power: Intention, Direction, Articulation...then Action!; Advanex: "Satisfaction-plus!"; Singapore: "You get a little more..."; Australia: "Do we need a recession?"; Kodak Polchrome Graphics: "Our Promise"; Quotes of the Month: Climb the Mountain
March, 2001 Click here to view this issue now.: Service Power: What level of service do you provide?; Service Power: Customer satisfaction is a rearview mirror; Partner Power: Give a gift that gives again; Culture Power: Do "captive customers" need great service?; Quote of the Month: Don't go to bed!
February, 2001 Click here to view this issue now.: Service Power: How to put loyalty at risk.; Partner Power: How to preserve the loyalty you deserve.; Culture Power: Whine, moan and complain - then contribute!; Service Power: No news is good news? That's bad news!
January, 2001 Click here to view this issue now.: Service Power: "100% is not enough...you need 120."; Culture Power: "The Police Debates"; Infinite Absurdity Award: "Yes, we have no bananas."; Quotes of the Month: Left your smile in the car?

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