Free Newsletter: Customer service, team building, leadership by Ron Kaufman

Dear Sir,
I received your newsletter from my wife and found it to be rather enlightening! Being someone who believes strongly in customer satisfaction and quality service, I would like to subscribe to your Newsletter, which happens to be unbelievably free! I look forward to receiving your other 'quality' issues. Thank you.
With best regards, Yong Yiam Tong

Hi Ron
I would like to thanks you for the great articles I received monthly from you for the year 1999. Each time I read these articles, I am push to do some thing or it motivates me when I am down. The little things you highlighted happened every day in our lives which we don't realise.
Thanks again. CP Loke

Hi Ron
Thanks for your newsletter. We love your stuff. You have personal power, that's clear. Whenever I think what I want myself and my business to be like, I think of one man - Ron Kaufman. Keep it up, my friend.
Claude Moller

Dear Mr Kaufman
Thanks for the very interesting newsletter you so kindly e-mailed to me. Besides my pay packet, your newsletter is the very next thing I eagerly look forward to receiving at the beginning of each month!
Best regards, Julie Tan

Dear Ron,
I have been to one of your seminars held by my company early this year and I brought back to my work place, family and my fiance many many examples you shared at the seminar. I look forward to reading your newsletters every month and put your ideas and suggestions to my life..with the people around me. I got engaged last month and one of the thing my fiance asked me was.." Where did u get all these new things about partner power and personal power? " I smiled and said.." I have a psychic.." and he went " huh?" ..." that 'psychic' sure made me fall for you !" hehe.

What I am trying to say is...learning takes more than just reading books. I took your examples and try them out and whalla! guess what? It worked! It makes my fiance love me and makes our relationship a great one. All of these because of personal power. It doesn't hurt to send a note to him and say I love him every now and then. My friends think I am crazy...but I don't think so. I think we have a great relationship because we keep on doing these tiny stuff. Your examples are simple examples but it sure made my life a great ONE.

Thanks and keep up the good work.
Kartina ROSLI

Participants have fun at a team building workshop

Free Newsletter
The Best of
Active Learning
by Ron Kaufman

Improve your service, partnership and team building skills with the ideas, stories and insights Ron sends to you each month.

View Prior Years Newsletters
2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | 1998 | 1997

December, 2002 Click here to view this issue now.: Culture Power: Get new staff to 'self select'; Culture Power: Dead Wood: high value antique, or dangerous rot?; Quote of the Month: The Four Stages of Life; On the Personal Side: Bigger Love & Sandwich Rocks
November, 2002 Click here to view this issue now.: Service Power: Create convenience for the customer; Culture Power: Take the extra step, enjoy the extra business; On the Business Side: Asian Words of Wisdom; On the Personal Side: Is it a good thing, or...
October, 2002 Click here to view this issue now.: Partner Power: Is your survey worth my time?; Culture Power: Contests, recognition and awards; On the Business Side: An author is the tip of the pen; On the Personal Side: Don't call me that!
September, 2002 Click here to view this issue now.: Culture Power: No more "Employee of the Month"!; Culture Power: Take a trip to the closet; Culture Power: Bang! You're a winner!; On the Personal Side: "Be careful of your cat"
July/August, 2002 Click here to view this issue now.: Service Power: To be distinctive, be different.; Culture Power: Are your frequent customers freeloaders,
scoundrels or cheats?; On the Personal Side: Speaking of Summertime
June, 2002 Click here to view this issue now.: Culture Power: $50 Joker (Little things can mean a lot to staff); Service Power: Nice tie! (Little things mean a lot to customers); Note This Quote: All the mass in the world; On the Personal Side: "When I grow up..."
May, 2002 Click here to view this issue now.: Service Power: Break the law. Get good service?; System Power: How to make your service better; On the Business Side: "UP Your Service INSIGHTS"; On the Personal Side: "Daddy, how old am I?"
April, 2002 Click here to view this issue now.: Profit Power: Put a CORC in your budget; On the Learning Side: Do one big thing; On the Personal Side: Three more ways to wisdom
March, 2002 Click here to view this issue now.: Article: In challenging times, service matters most!; On the Learning Side: Be who you are; On the Personal Side: Looking around "underneath"
February, 2002 Click here to view this issue now.: Service Power: Track a complaint until your customer comes BACK.; Infinite Absurdity Award: ...Leads to a good idea; Service Power: Flexibility slakes a thirst
January, 2002 Click here to view this issue now.: Service Power: Managing Customer Complaints; Culture Power: What about a "Complaints & Compliments Ratio"?

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