Free Newsletter: Customer service, team building, leadership by Ron Kaufman

Raytheon Training:
"Please include me in your newsletter distribution. The stories are wonderful, and the learning points are stunning. Keep it coming."

"Your Best of Active Learning bulletins never cease to impress me. Concise, yet straight to the point. Keep up the good work."

Cycle & Carriage:
"Appreciate if you could include me in your mailing list for your newsletter. Just received it from my ex-colleague and I think that it is informative and helpful to all those involved in the business of building customer loyalty."

"I have found your newsletter inspirational and would really like to take advantage of your offer to put me on your mailing list."

"It is always so uplifting starting the day by reading your newsletter. Thanks, Ron."

Batey Ads:
"Hi Ron, Just a note to say "keep up the great work!" It's a joy receiving your monthly newsletters. Some days I actually can't wait for the next issue right after reading the current one. Thanks for sharing your rich experiences so freely. As always, the Partner power & Service power bits are most insightful. You're absolutely right to point out that many a time customers' endorsement is so much more effective than any form of advertising at all. But truthfully, my favorite is still your personal column, it's so sweet to read about Brighten's achievement & tracing her growing up."

"I had the opportunity to read a few of your 'Best of Active Learning' monthly newsletters. In short, it is superb. Would be grateful if you can place my name into your mailing list where I can receive the monthly issues. Thanks."

Singapore Telecom:
"Hi Ron, I've just downloaded the January issue. If you are curious how I get to know your website....its the grapevine! I think your stuff is indeed inspiring. Thanks."

"Your monthly letters are so stimulating that I look forward to them and miss them if I don't receive them. This is not the case with tens of other regular e-mails I get from other sources."

Fujitsu:
"Enjoy reading your monthly newsletter... very interesting and enlightening. Appreciate if you can add me on to your mailing list. Thank you and God blessed."

Bank of America:
"Thank you very much for sending me your newsletter. Your thoughtfulness is much appreciated. You are a great consultant and I will definitely recommend your services to anybody who need it."

Participants have fun at a team building workshop

Free Newsletter
The Best of
Active Learning
by Ron Kaufman

Improve your service, partnership and team building skills with the ideas, stories and insights Ron sends to you each month.

View Prior Years Newsletters
2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | 1998 | 1997

December, 2003 Click here to view this issue now.: Culture Power: Empowerment makes dollars and sense; Infinite Absurdity Awards: Customer-Alienators, Business-Busters and Value-Destroyers; On the Personal Side: Doing homework...on time
November, 2003 Click here to view this issue now.: Service Power: It takes One Grump to spoil a brand!; Service Power: Do what's desired, not just required; On the Personal Side: Discipline (when it counts)
October, 2003 Click here to view this issue now.: Service Power: Medical Encounters of the Third Kind; Partner Power: Service is a two-way street; On the Personal Side: "But there were little spaces between the words!"
September, 2003 Click here to view this issue now.: Partner Power: Customer Discrimination? (We do it all the time!); Service Power: Long forgotten? Stir old accounts back to life.; On the Personal Side: "Dad, I think we learned a lesson."
August, 2003 Click here to view this issue now.: Service Power: This call requires someone else. Now what?; Infinite Absurdity Award: "LOVE" holds back the message; Culture Power: Responsibility (+ Sensitivity) >> Authority; On the Personal Side: B.R.I.G.H.T.E.N.
July, 2003 Click here to view this issue now.: Service Power: Stories from the coffee shop; Culture Power: Disneyland makes real magic; On the Personal Side: Don't hold love
June, 2003 Click here to view this issue now.: Personal Power: Passionate for continuous learning; Service Power: One smart cookie beats a bureaucratic full house; On the Personal Side: What are earthquakes for?
May, 2003 Click here to view this issue now.: Infinite Absurdity Awards: Mindless Management Moments; Culture Power: Should you crack the tough nuts?; On the Personal Side: Give me three good reasons
April, 2003 Click here to view this issue now.: Service Power: How to avoid competing on price; Service Power: Make things easy for your customer; On the Personal Side: Moving your mood is like skiing!
March, 2003 Click here to view this issue now.: Service Power: Fantastic service? No extra charge.; Culture Power: How to stand out from the crowd; On the Personal Side: Getting a hug in the heart
February, 2003 Click here to view this issue now.: Partner Power: How to BE a better customer; Culture Power: When to FIRE your customer; On the Personal Side: Early Goodbyes
January, 2003 Click here to view this issue now.: Partner Power: An informed customer is a better customer; Service Power: Why quality assurance is not enough; On the Personal Side: Turned On!
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