Free Newsletter: Customer service, team building, leadership by Ron Kaufman

Dear Ron,
I have enjoyed receiving and forwarding to co-workers your Active Learning email resources. They have helped me in leadership at my church. Thanks for providing it. I have also regularly read your "personal notes" and have enjoyed you sharing your family with us.
Mike Teston

Dear Ron,
Just wanted to tell you that your newsletter touches something in me every time I read it -- and I'm not "in business." (I do have a bright, curious and beautiful 4 yr. old grandson, so I especially enjoy hearing about Brighten.) I especially liked the "practice" and "exercise" pieces this month -- I couldn't agree with you more about the power each of us has to make a difference in the lives of people we interact with in all circumstances. Thanks
Anita Gold

Dear Mr Kaufman,
Just to express my gratitude and thanks for all the Best of Active Learnings you have sent. You have unconsciously inspired and bucked up my service towards my clients.
Annie Low

Dear Ron,
Thoroughly enjoy receiving your newsletter each month - full of good practice and interesting snippets.
Kind regards, Tim Parkman

Having received your last letter from a student of mine Daniel Chiou I would be interested in being placed on your subscriber list. As a trainer myself here in Singapore it is wonderful to hear others who are inspirational within this fun area.
Sincerely Amanda Oldridge

I have been on your e-mail list for the last three months and have been enjoying the insights and learnings you've so selflessly shared with us. Indeed, the secret of excellent service is a an honest to goodness belief in the innate goodness of man and that whatever you sow you surely will reap a thousand fold.
Joey Uybarreta

Hi Ron,
Just been added to your subscription list. Would like you to know that your perspective is quite refreshing. I am in customer service myself for the cargo division of Emirates Airlines. Keep up the good work.
Suji Ramachandran

Ron,
I just wanted to thank you for the advice in your November mailing. Too often I have left 'unsuccessful' business meetings feeling rejected when all that has happened is that the prospective business partner does not require my services. Your advice to send a 'thank you for the opportunity' note means that, not only could I receive recommendations or referrals, but that I now leave all meetings feeling that I have accomplished something - even if it is 'only' that I have left a good impression. Such a simple idea yet so powerful. Thank-you once again.
Alan Taylor

Participants have fun at a team building workshop

Free Newsletter
The Best of
Active Learning
by Ron Kaufman

Improve your service, partnership and team building skills with the ideas, stories and insights Ron sends to you each month.

View Prior Years Newsletters
2005 | 2004 | 2003 | 2002 | 2001 | 2000 | 1999 | 1998 | 1997

December, 2004 Click here to view this issue now.: Service Power: The Words You Choose to Use; On the Personal Side: What's combobulated?
November, 2004 Click here to view this issue now.: Culture Power: "I want to speak to a Supervisor! - Part II"; On the Personal Side: Participation Counts
October, 2004 Click here to view this issue now.: Culture Power: "I want to speak to a Supervisor!"; On the Personal Side: Movie-Life
September, 2004 Click here to view this issue now.: Culture Power: Connect TO your customers, THROUGH your customers; On the Personal Side: Cash Flow
August, 2004 Click here to view this issue now.: Service Power: "Pain-In-The-Neck" Customers; On the Personal Side: Triples
July, 2004 Click here to view this issue now.: Service Power: Tweak your customer or tweak your system?; On the Personal Side: One moment at a time
June, 2004 Click here to view this issue now.: Service Power: You are vulnerable at your lowest perception point; On the Personal Side: WOW!
May, 2004 Click here to view this issue now.: Service Power: Three Steps to Welcome; On the Personal Side: Taking Responsibility
April, 2004 Click here to view this issue now.: Partner Power: Make the shift from "me" to "we"; On the Personal Side: Banging nails
March, 2004 Click here to view this issue now.: Service Power: Give them the 1 percent; On the Personal Side: Growing up fast
February, 2004 Click here to view this issue now.: Culture Power: Ban the "internal customer"; Culture Power: New titles open new possibilities; On the Personal Side: Telling the truth
January, 2004 Click here to view this issue now.: Culture Power: Language counts!; Service Power: Professionally speaking; On the Personal Side: You can have a big handful, Daddy!
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