Keynote speeches by customer service and team building expert Ron Kaufman

Prudential:
"What I like most about Ron is his sincerity, commitment and passion. He gives 110% and energizes the people around him. He is Mr Enthusiastic - a professional in every sense of the word, be it in normal conversation, delivering a speech or conducting a workshop."

ICS:
"Totally inspirational. The event of the year!"

AXA Life:
"Thank you for your outstanding presentation to our AXA Life employees and agency force. The enthusiasm and alert responsiveness of the audience proved to me that you were the right choice for us to get the new year off to a flying start."

Sony:
"Thank you for that 'giga-watt' impactful session. You have created a lasting impression in our minds."

Mobil:
"Personally, I was impressed with the way you tailored your speech consistent with our Conference's Theme which added credibility to my own presentation."

Motorola:
"Your motivating talk breaks through the old mindset and triggers new action now!"

Singapore Airlines:
"Ron Kaufman, the motivation locomotive!"

Sony:
"The content you put together coupled with your enthusiastic presentation style captured the essence of the topic on Smashing the Barriers to Customer Winning Performance. You have definitely provided a true insight into this subject."

Young Entrepreneurs Organization:
"I have not had the previous opportunity to thank yourself for what I found to be an excellent presentation at the recent YEO conference. I was 'disillusioned' with motivational speakers as I had found over the past few years they all 'said the same thing'. I was extremely impressed with the reality you provide with your presentation, well done."

Liberty Life:
"I was the photographer at the Liberty Life Conference and I am writing to tell you how much I enjoyed your talk. I can't remember the last time I was so enthralled by a talk (and I hear many many talks seeing as I am a corporate photographer). I intend to apply what I heard from you, in my business. Next day, by the way, everyone was going around saying "Ba-sic" and UNBELIEVABLE! You made a great impact!"

Emirates Bank:
"My deepest sense of thanks, gratitude & appreciation for a most memorable and wonderful evening. You gave of your very best, and conveyed the relative secrets, in a truly unique way, good-humoured & light-hearted, spiced with eye-opener stories and anecdotes, in a way that no one else in the world, but Ron Kaufman can."

Keynote Speeches

Ron Kaufman's motivational keynote speeches are packed with practical content, upbeat humor and extraordinary stories from the stage. Your audience will be informed, inspired and motivated to take immediate positive actions.

Ron tailors his presentations to meet the needs of your group. Speech title, contents, examples and illustrations can all be customized to ensure your program's success. Detailed topic outlines and industry-specific testimonials are available upon request.

Keynote Topics:
Partnership Power!
The Secrets of Superior Service
Service Encounters of the Third Kind
Service Recovery from the Customer's Point of View
Unbelievable! Smashing Through to a Winning Performance
UP Your Service!™

Partnership Power!^™

Get more from the relationships that matter to you most.

Ron will show you and your team how to build strong partnerships with customers, external suppliers, strategic allies, internal departments and team members.

Your group will enjoy Ron's presentation that is packed with practical examples and real-world techniques, including provocative examples of companies that succeeded -- and those that failed!

You will understand how to diagnose your company's current dynamics with Ron's "Four Styles of Interaction." He will also show you how to apply his "Four Quadrant Improvement Model" that will strengthen your business and boost your partnership building skills.

This program is guaranteed to help you build your business, increase your profits, and strengthen your team.

Ron Kaufman: keynote speaker, customer service

Consistently rated #1 in Service and #1 in Profits. Leading companies,
government agencies and industry associations frequently hire Ron to
educate and motivate their award winning service teams.

Read more about this title here.

The Secrets of Superior Service^™

Proven principles for successful service quality.

This popular presentation delivers hard facts with lots of humor. Ron's practical information will help you improve your service now and keep your customers coming back for more.

Key Learning Points:

See the world from your customer's point of view.

Understand the importance of excellent product, delivery and service mindset.

Develop strategies and tactics to "manage" your customers' rising expectations.

Shift from Blame, Shame and Justify to Taking Personal Responsibility.

Create satisfied, loyal customers!

Read more about this title here.

Service Encounters of the Third Kind^™

A hard hitting wake-up call.

Customer satisfaction is no longer enough to ensure customer loyalty. Expand your team's focus from zero defects to zero customer defections, from rapidly filling orders to creating fulfilling futures. Loyal relationships of the future are built by your actions . . . today.

Key Learning Points:

Mobilize your team's mindset to go beyond customer satisfaction.

Ask the right questions to move with your customers into the future.

Build customer intimacy for better partnerships and higher profits

Align your organization to achieve long-term successful relationships.

Create and capture precious customer loyalty!

Read more about this title here.

Service Recovery
from the Customer's Point of View

Harness the power of effective service recovery.

When things go wrong, don't just run and hide! Mistakes and bloopers in business can bring back a gold mine of happy customers and positive word of mouth. Create a potent strategy to "bounce back." Seize the opportunity today!

Key Learning Points:

"Fixing the problem" only begins the process of service recovery.

Effective service recovery can yield a higher level of customer loyalty than if the problem never happened!

Service recovery is an investment that pays off handsomely in repeat business and positive word of mouth.

Ron Kaufman LIVE! Reaching out to inspire your audience with energy, ideas and humor. Ron Kaufman Live! Professional Speaker/trainer

Unbelievable!
Smashing Through to a Winning Performance

High-energy and very motivating. Ron walks your team up the stairs from Basic and Expected to Desired, Surprising and even Unbelievable levels of achievement. Reach for higher targets in sales, performance and customer service. Audiences talk about this upbeat presentation for a l-o-n-g long time.

Key Learning Points:

Service recovery is an investment that pays off handsomely in repeat business and positive word of mouth.

What is Surprising today will become Expected and even Basic tomorrow.

You must experiment, innovate and constantly improve -- just to stay where you are!

Incremental improvements are fine, but also aim for quantum leaps.

Your Unbelievable! mindset is a powerful tool for high achievement.

UP Your Service!™

A totally customized presentation/workshop blending the best of Ron's powerful ideas with the critical issues you face today. Combine Ron's practical solutions with real examples from your company, case studies from your industry, and illustrations that make perfect sense to your team members.

No matter what your organization, your position, your event purpose or your theme, Ron will tailor and fine-tune this presentation/workshop to help you achieve you the results you need.

Yes, you can achieve superior service, increase customer loyalty, build strong partnerships, and dynamic cultures and teams. You can do it all with this highly customized presentation/workshop, "UP Your Service!™"

Ron Kaufman leads another powerful session to help you "UP Your Service!™"

Free articles by Ron Kaufman:

10 Ways to Leverage Your Professional Speaker

10 Tips to Make Your Corporate Conference More Successful

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