Customer service, team building, and for meeting planners: Free articles by Ron Kaufman

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Free Articles

Enjoy these articles by and about Ron Kaufman. They will help you with contemporary topics in leadership, management and customer service.

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of the articles e-mailed to you.

Articles by Ron | Articles for Meeting Planners | Articles about Ron

How to Make "Active Learning" Come Alive!: Why are some training programs so dull, and others so full of active participation?
How Does Singapore Airlines Fly So High?: Profitable every year since the beginning, Singapore Airlines frequently wins international awards for top flight quality and service.
In Challenging Times, Service Matters Most!: In difficult economic times, some businesses cut costs by cutting corners on customer service. This is exactly the wrong thing to do.
Partnership Power!: A smart way to improve your business and your life, including four steps to success, four styles of interaction and four proven stages for improvement.
Don't Let Your Systems Drive Your Customers Crazy: Customers are often left frustrated by a company's smooth-running, standardized but inflexible marketing policies.
What To Do When Your Customer Is Ready To EXPLODE!: When things go wrong, customers get upset. Sometimes they blow up in anger. Here are five steps to sanity when your customer is ready to "explode"!
When Service Goes Wrong...Bounce Back!: It is exactly when things do go wrong that customers are most sensitive about how they are treated.
Service Encounters of the Third Kind™: What characterizes the service relationship between companies and customers who do business together for decades, even centuries?
It Pays to Help New Staff Start Right: Poor orientation of new employees can cost you dearly.
How to Harness the Power of Praise: One sure way of making an office a more congenial place to work in is to do away with peer pressure and replace it with peer pleasure.
Making Your Suggestion Scheme Make Sense: Six ideas you can implement right away to make your suggestion scheme more effective.
Build a Company Culture That Serves, Sizzles & Succeeds: To grow, even to survive, you must develop a company culture that attracts, inspires and retains good staff.
Towards a 24-Hour Service Day for Singapore: To stand out in the global competition, Singapore must take the lead in round-the-clock business activity and convenience.

10 Keys to a Successful Management Retreat
10 Great Reasons to Use a Conference Game
10 Ways to Leverage Your Professional Speaker
10 Innovative Ideas for Successful Team Building Events
10 Ways to Maximize the Impact of Training
10 Tips to Make Your Corporate Conference More Successful
10 Tips for Training an International Audience

Ron is often interviewed by the press, or written about in business publications. These articles will give you additional insight into Ron's background and business philosophy.
Financial viability precedes customer care: Daily Mirror, May 31, 2004
Financial Times Section
Training Exercise: The Asian Wall Street Journal, July 4, 2003
Personal Journal Section - YOUR LIFE
The Interview by Kevin Voigt
Asia customer service champions have the edge: Singapore Airline's reputation for quality service is competitive barrier, says customer service expert Ron Kaufman.
By Iain Ferguson
A Uniquely Local Brand: Ron Kaufman plans to go global as first Singapore-based international management guru
By Oon Yeoh, TheEdge Singapore

The Interview: Sunday Post Magazine (Hong Kong): Fionnula McHugh plugs into the live wire of "corporate solutions"
Motivator Does the Hard Sell: By Tan Gim Ean, The New Straits Times
"Law of the Echo" Applies in Customer Service:: Author Ron Kaufman explains why "What you send out, comes back to you" - in your business and your life.
Out to Lunch with Ron Kaufman: George Hopkin with "Management Guru" Ron Kaufman at the Inter-Continental Hotel's Villa Veduta in Dubai
UP Your Service! - on the Web: by Michael Hamlin
Customer Service Crucial to Maintaining Clientele: Marketing guru shares trade secrets on improving an organization's customer service program

Face-to-Face with the 'Quality Man': An exclusive interview with "Guru" Ron Kaufman

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