Delighted Clients
Delteq PTE Ltd:
"I'm one of the amazed audience in Sheraton Towers last Friday when you gave a speech.
It is truly remarkable of you to reveal the secrets and vitals of Customer Service and building customer relationship in merely 3 hours, set aside the jokes and laughter you've brought to the audience. The small card you've designed really fits its purpose and I will start giving mine away when I find the right person.
I've been in the Customer Service for more than a year and although I knew about some of the methods to build customer rapport, your speech made what I knew complete and whole. I've never heard anything like this before but I truly love what I hear and will definitely practice what I've learned.
The reason I sent this email today is to Thank You for making learning such a easy and fun process. I appreciate your love for "Inspiring people to learn, improve and grow" and wish from the bottom of my heart that you will succeed in every thing you do.
Horwath International, Hong Kong:
"Many thanks for your UNBELIEVABLE contribution to our recent partners
meeting. This was the first time we had ever had a professional outside
speaker and your presentation will ensure it is not the last. In fact, I
hope we will have the opportunity for you to speak to us again. May the
force be with you."
The Institute of Internal Auditors:
"Thank you for conducting an excellent session at the 3rd Annual Gulf
Regional Audit Conference. In order that we continue to maintain the high
standards of this Conference, each participant was asked to evaluate the
sessions on the following scale:
(1) Poor (2) Fair (3) Good (4) Very Good (5) Outstanding
You will be pleased to note that your session was rated (5) by the majority
of the participants."
Chevron:
"Ron, Saw you on AM Singapore television show this morning. You looked and
sounded good. Good energy, eye contact, etc. What a pro!!! Overall, it was a
really good job. I liked the ending about Singapore and a service center in the
region."
Citibank:
"An excellent issue of the newsletter! I especially appreciate the hint on how
to write an impactful thank you note. From now on my thank you notes will be
more impactful rather than just a thanks. It will I am sure also have an effect
on the people I send them to."
National Computer Board:
"I enjoyed your presentation a lot yesterday. I must say that you have been
able to bring across the key points in a very concise and entertaining manner."
Jollibee:
"I would like to congratulate you for a very good presentation you have shared
in the Jollibee Store Manager's Convention held in Manila. As a Store Manager,
I learned a lot from your peculiar approach in dealing with the ever growing
demands of our customers. Your teachings gave me a new perspective in making
sure our company remains what it is today. More power to you and hope you could
be with us in our future big events."
SAP Software:
"Hi Ron, The evaluation was a tabulation of scores based on presentation,
speaker and content. You scored one of the highest with 9.5 out of 10 for all
three categories. You gave a great presentation."
Unity Primary School:
"Dear Mr. Kaufman, I really enjoyed your talk and you can be sure that I will
be one of those people who will actually go around telling people about it and
hopefully doing half as good a job as you. I'M A BELIEVER!!! Once again, thanks
for the insight."
Overseas Union Bank:
"It was great learning from you the art of Writing Back! at the York Hotel. I have implemented your teachings to my daily work environment and guess what? The customers have been very positive with my replies! Thank You."
Overseas Union Bank:
"Your Live presentation in Malaysia on Quality Service was excellent. That was
first class delivery and presentation on your feet. I sometimes marvel at how
you managed to remember so many things and so comprehensively that the audience
was so thrilled. I didn't see any one of them slept through the program. Thank
You."
Hewlett-Packard:
"Hello Ron-- You were fantastic. It was a good way to start the last morning of
a 3-long day training. Hope to see you in other forums on other inspirational
topics."
Princess Elizabeth Primary School:
"Dear Mr Ron, I am a teacher from Princess Elizabeth Primary School. I enjoyed
your talk on last Saturday. I believe sincerely that all the staff of my school
had benefited a lot from your excellent presentation. We would like to say
"Thank You" from the bottom of our hearts for the valuable learning
experience."
Compaq Computer:
"Ron, a quick note to say that I found last Friday's session to be most useful
and enlightening. Your vigour and style in facilitation also went a long way to
us getting the most out of it. Thanks!"
Compaq Computer:
"Hi Ron: Thanks for all the learning and feedback that you gave us at the team
building event. I felt the program was absolutely great. I really enjoyed your
insight, and your open and honest feedback. It was excellent. I look forward to
working with you more in the near future."
Compaq Computer:
"Ron, I would like to thank you for your creativity in getting us to enjoy
Friday's session. Most importantly, this is a very effective learning process
and it will help us to consciously apply what we have learned to make the New
Compaq an enjoyable and successful organisation to work for. Thanks and keep in
touch."
Compaq Computer:
"Ron, On behalf of the total team, thank you very much for a great day.
Sincerely, you are excellent at what you do. May the force be with you."
Seagate Technologies:
"Ron, As always, your session was fantastic. Our team was greatly impressed and
highly charged by your message. Many of your terms were frequently used during
our subsequent sessions. It was great to have you started off. Hope to have you
around the next time."
Manulife:
"Dear Ron: I, together with my co-associates, am really privileged to hear your
talk. We enjoyed every minute of it and you were really "UNBELIEVABLE." Your
ideas, concepts and insights will be very useful to us in our careers. Keep up
the good work & we hope to get another chance to hear another wonderful talk
from you again."
Asia Pacific Life Insurance Congress:
"Dear Ron, You blew their socks off! The congress delegates gave you the
highest rating in our evaluation/feedback forms. Thank you for your outstanding
contribution to the success of our congress."
Prudential Corporation Asia:
"Ron Kaufman is an original and passionate trainer, with special insights into how we should delight our customers. He has been working with us for many years, and he has never disappointed in terms of impact, value and relevance. Ron stands heads and shoulders above many trainers we see nowadays... he is genuinely a master trainer!"
Great Eastern Life:
"When Ron Kaufman works with our agents, he always inspires them with a very practical approach to achieving excellent customer services and peak performance. Ron, is really a Power Partner to us."
AIA - American International Assurance:
"It has been our pleasure to work with Ron Kaufman for both staff and agents. In all cases, Ron has been exceptionally well received for both the excitement he generates and the enlightenment he imparts. His energy is infectious and the lessons contained are practical and effective. Without question, we recommend Ron Kaufman."
Emirates Bank:
"Good evening. I am one of the attendees of your seminar. To be frank, I just
didn't want to come on that day. It is simply for the reason that I have
attended so many programs in the past and after a hard day's labor, the least I
wanted was to attend any seminar. And on top of that a seminar for 6 hours!!! I
was cursing my fate. Anyway I thought that I have to go.
Fortunately, the program turned out to be nothing like I ever attended before. It was simply wonderful. I enjoyed every bit of it. I was wondering, "How this man has so much strength to continuously talk, walk, run, act so much without any let up?"
The stories, the ideas, graphical representation - all were excellent. I must admire your ability to hold the attention of so many persons for such a long time.
Well, it was a great experience that day and I am happy that I did come to the seminar. I picked up quite a few ideas. Thanks."
Raffles Holdings:
"Today, Raffles Hotel were awarded the National Training Award for Service
Sector. Though, naturally, the Hotel's Training team were showered with all
the credits, I wanted to let you know that you have contributed immensely in
laying the training foundation and assisting the Hotel in your own way to
focus their training efforts.
Ron, a BIG thank-you for your contributions. Keep in touch."
National Heritage Board:
"I have been meaning to come back to you since your partnership seminar last
week. I came back with ideas, especially realising how much we need to do to
develop quality relationships where before we had been concentrating on
numbers. That's the value of a seminar - when it causes u to think where u can
improve."
Singapore General Hospital:
"Novel approach, useful course. Recommend a similar course for all my staff that
deals with the public. Powerful lessons in simple language. Encourages an
individual to take charge of his own environment. Entertaining way of driving
home a message which potentially could be dry and boring."
Manulife:
"Your ideas about customer service are really true, practical, and powerful. In
fact, I often share them when I speak in front of our sales people. I think
your ideas are not only effective in business, but in personal life as well (we
all have customers in our personal life). I look forward to getting your
newsletter. I hope you don't mind if I steal your jokes and use them for my
sales people."
British Telecom:
"I was once a member of a small British Telecom sales group 2 years ago, and I
still remember the joy of moving around with a chair stuck to me, and
rediscovering the fun of jigsaw puzzles. A colleague of mine has suggested we
are in need of a team building event. I thought you were superb so come with my
recommendation."
"In my opinion, you are a person who EXCELS in your job and motivates others to do so. I wish to congratulate you on this."
"I was one of your listener at the Conference in Malaysia and would like to take this opportunity to thank you again for an excellent presentation! Viewing from your newsletter, you practice what you preach, providing free newsletter to those interested. Thank you for the interesting newsletter and hope to keep up your excellent work. You have a subscriber for life."
Seagate:
"Well done and thank you for your work with the Sales team. I hope we can
follow up next month with as good an experience with HR. It was great to meet
you and spend some time. You have a great product - yourself."
RG Pharmacy, Philippines:
"Your talked was a "bomb" to our company. I have two drugstore chain and I
noticed that when I applied it, it works that is why I ordered all your
collections to enhance more of my knowledge in maintaining a lifetime partner
in our business. Nowadays, all drugstores in our place have the same sorting of products what matter really is the service that we give to the customers."
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