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Singapore Press Holdings: "Feedback from the participants at the workshop was really positive, due mainly to the way you conducted the activities and facilitated learning in an entertaining and enjoyable manner."
Citibank:
Civil Aviation Authority of Singapore:
Scott Paper:
Singapore Showcase:
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Interactive WorkshopsCreating loyal customers and a motivated staff is getting more difficult as competition increases. Keep your team on top with Ron's high-impact workshops. Every session is packed with practical ideas, current examples and real-world applications.
Workshop titles and course content can be fully customized to help you reach your goals and achieve your training objectives.
Writing Back!™
Building Customer Loyalty through Effective Written Response
Customers who complain are often quickly handled and just as quickly forgotten. This workshop provides the skills you need to leverage "writing back" into a loyalty building event. Here's practical guidance on what to say plus how and why to say it!
Click here for more details about this workshop.
Building Superior Service
Achieve competitive advantage through consistently superior service. Why and how to make it happen.
Improve your product, delivery systems and service mindset.
Manage customer expectations.
Harness the profitable power of service recovery.
Shift from Blame and Shame to Take Personal Responsibility.
Advanced Service Strategies™
Insights and action plans to build stronger partnership with your best customers, staff and suppliers.
Discover your customer's vital Value Dimensions.
Explore key quadrants of service.
Priority mapping for long-term service improvement.
Set service standards, metrics and impactful guarantees.
Leading Your Team In Learning:
Ron's popular workshops can include interactive presentations, customized games, surveys, skits, quizzes, role plays, video segments, slide shows, panels, interviews, debates and discussions, site visits, goal setting, personal action planning...and much, much more.
How to Make Your Company Culture Serve,
Sizzle and SUCCEED!™
Build a winning mindset. Attract and retain great staff. Improve communication, cooperation, commitment and performance inside your organization. Reinforce the best behaviors in your team. 23 key categories. Actions you must take to build the culture that you need.
UP Your Service!™
A totally customized presentation/workshop blending the best of Ron's powerful ideas with the critical issues you face today. Combine Ron's practical solutions with real examples from your company, case studies from your industry, and illustrations that make perfect sense to your team members.
No matter what your organization, your position, your event purpose or your theme, Ron will tailor and fine-tune this presentation/workshop to help you achieve you the results you need.
Yes, you can achieve superior service, increase customer loyalty, build strong partnerships, and dynamic cultures and teams. You can do it all with this highly customized presentation/workshop, "UP Your Service!™"
Ron keeps your audience on alive, alert and actively learning how to consistently "UP Your Service!™"
Free article by Ron Kaufman:
10 Ways to Maximize the Impact of Training
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